Effective Date: January 1, 2025

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At Five24, we take pride in the quality of our products and services. We want you to feel confident in your purchase. Please review our refund policy below:

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Custom & Personalized Products

• Items such as branded apparel, promotional products, and custom print materials are made-to-order.

• Because these products are created specifically for you, they are non-refundable and non-returnable once production has begun.

• If there is a manufacturing error or defect, we will replace or reprint the item at no additional cost.

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Photography Sessions

• A non-refundable deposit is required to reserve your session date.

• If you need to reschedule, please provide at least 24 hours’ notice. We will apply your deposit to the new date.

• Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit.

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Design & Branding Services

• Due to the creative nature of design and branding services, refunds are not offered once work has begun.

• We will work with you through revisions (as outlined in your service agreement) to ensure satisfaction with the final product.

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Digital Products

• Digital files (logos, graphics, proofs, etc.) are non-refundable once delivered.

 

Order Issues

If you receive an incorrect or defective item, please contact us within 7 days of delivery with your order details and photos of the issue. We’ll make it right with a replacement or appropriate solution.

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Contact Us

If you have questions about this policy or need assistance with an order, please contact us:

Five24
Email: info@524-photo.com
Phone: 346-413-1515
Address: 21631 Rhodes Road Suite 405, Spring, Texas 77388